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Seven digital adoption challenges in the construction industry & their Solutions

Tuesday , April 11, 2023
5 minutes read
Seven digital adoption challenges in the construction industry & their Solutions

The construction industry is fast-paced, and technological advancements are constantly introduced to streamline processes, improve efficiency, and reduce costs. However, successfully adopting digital tools and technology in this industry can take time and effort. In this article, we will discuss the seven most common digital adoption challenges the construction industry faces and offer solutions to overcome them.

Whether you are a project manager, contractor, or construction worker, understanding these challenges and implementing the suggested solutions can lead to successful digital adoption and improved outcomes.

1. Why is digital adoption significant in the construction industry?

Digital adoption, such as a management platform, is becoming increasingly important in the construction industry for various reasons. Here are some of the critical benefits made managers have to transfer digital tools:

  • Increased efficiency: It can help construction teams streamline workflows, reduce errors, and complete projects more quickly.
  • Improved safety: Digital tools can also help improve safety on construction sites. For example, project management platforms can help to reduce construction risks.
  • Better quality control: Ensuring projects meet quality standards. For example, a management platform can monitor construction progress and flag any issues that must be addressed.
  • Cost savings: Saving money by reducing waste, increasing efficiency, and improving project outcomes.
  • Competitive advantage: Finally, digital adoption can give construction companies a competitive advantage. By leveraging the latest technologies and tools, companies can differentiate themselves from their competitors and win more business.

Overall, digital adoption in the construction industry is crucial for companies looking to improve efficiency, safety, quality control, and project outcomes while saving money and gaining a competitive advantage. However, digital adoption can have some challenges that make a barrier for constructors. Follow the article to explore this and find out the solution for this.

2. 7 Challenges of digital adoption with solutions

2.1 Reluctance from employees/stakeholders

Change is an inevitable part of life, yet humans tend to resist it naturally. However, it's crucial to obtain buy-in from all stakeholders, particularly employees, who comprise most users. Once employees embrace the new digital tools, scaling adoption becomes more manageable.


Construction companies should establish clear objectives for the team and develop a change management strategy, the employee's role in the transition, and how they can prepare for the digital adoption journey.

It's essential to tie the team's objectives with organizational or business goals, so employees see digital adoption as a collaborative effort that benefits all parties.

The next step is to provide employees with the necessary training and resources to adapt to the change seamlessly.

2.2 Complex software and technology

New digital technologies or complex software can be overwhelming for employees, especially if they have been used to doing things manually or a certain way for a long time. This issue can make the adoption process challenging.


To help employees adapt to the new software seamlessly, construction companies should consider using an adaptive digital adoption platform. This solution provides step-by-step guidance to take the guesswork out of the adoption process and build end-users' confidence that they are on the right track.

However, it's essential to strike a balance with the guidance provided. More advice, when needed, can be counterproductive and hinder progress. Therefore, ensuring that the digital adoption tool directs users only when necessary is crucial, and avoiding overwhelming them with unnecessary guidance is vital.

2.3 Generic adoption doesn't meet employees' needs

Traditional adoption tools and processes need to account for the diverse roles and objectives of different types of employees. Consequently, it's not surprising that employees often abandon the adoption process midway.


Construction companies should opt for a customized digital adoption strategy to overcome this challenge. This approach empowers employees to make choices, giving them the specific guides they need to fulfill their tasks quickly.

2.4 Inadequate adoption of software

Although a software program may have a revolutionary design and a spectacular user interface, it may still need to improve when it comes to adoption because employee training typically occurs in a classroom setting or through reading manuals, without practical guidance inside the app.

It's surprising how many organizations still rely on conventional learning approaches, such as training courses, for software training, leading to poor knowledge retention and low digital adoption. Employees cannot be expected to remember every training detail for a tool they may not use for days or weeks after the training.

Solution: Train employees in the flow of doing

Construction companies should provide practical guidance within the app to address this issue, so employees can learn by doing. This approach can enhance knowledge retention, and employees can immediately apply their newly acquired skills.

A more effective digital adoption strategy would be to integrate training with real-time use of the software, so employees learn as they go.

2.5 High cost for training all users

The cost of training all users can be a significant challenge for construction companies. Traditional training methods can be expensive and do not provide value-added learning. Additionally, every hour spent in the classroom is time spent not working, which is an indirect cost for the company and one that grows with every additional employee that needs to be trained.


A digital adoption management platform can offer a cost-effective solution by providing personalized, integrated training and guidance to employees in real time, which can reduce the need for classroom training and minimize the time required for employees to learn and adapt to new technology. As a result, the platform can help companies save on training costs while accelerating the digital adoption process.

2.6 Old digital adoption platforms fail to engage

Old digital adoption platforms often fail to engage employees, as they may not offer a personalized experience or allow employees to make their own decisions. This can lead to a lack of engagement, making training more likely to be abandoned or forgotten.


To address this challenge, construction companies can use an interactive digital adoption tool that lets employees make their own decisions. By empowering employees to make choices and providing a personalized experience, the tool can be more engaging and increase the likelihood of successful adoption. This can ultimately lead to better performance and improved outcomes for the organization.

2.7 No way to monitor employee usage & behavior

Digital adoption is needed to track and measure employees' utilization of different tools, which is critical for evaluating the return on investment and identifying areas for improvement. You can place the features generating successful outcomes by tracking metrics, such as where users are getting stuck or dropping off, and enhance the employee experience accordingly.


It would help to have the proper tracking and measuring adoption tool.

A tracking and measuring adoption tool is crucial because it allows you to collect and analyze how employees use digital tools. This data helps evaluate the effectiveness of your digital strategy, measure ROI, and identify areas for improvement. Additionally, it helps create a seamless user experience by providing targeted support and guidance.

3. Empower every employee to thrive with an adaptive digital adoption platform.

A successful digital adoption strategy involves a multi-layered approach considering different factors, including employee engagement and in-app guidance. It's essential to get buy-in from employees and communicate the new technology's benefits, including how it can make their jobs more accessible and more efficient.

In-app guidance is also crucial for successful digital adoption. Employees need practical guidance within the app that is easy to follow and understand. Furthermore, this guidance should be customized to each employee's needs and goals, making it more relevant and effective.

To ensure an interactive and enjoyable experience, the digital adoption strategy should incorporate an engaging and interactive approach that lets employees make decisions and learn through hands-on experience. This can help keep employees engaged and motivated to learn.

A successful digital adoption platform should be easy to use and implement without extensive technical expertise. It should allow app owners and subject matter experts to customize the tool to their needs, including creating and deploying complete guides and tours, customizing the design to match their brand, and integrating existing data and knowledge tools.

By considering these factors, companies can create a successful digital adoption strategy that is efficient, cost-effective, and helps employees quickly and easily adapt to new technology.

4. Conclusion

In conclusion, digital adoption in the construction industry can be challenging, but companies must stay competitive and improve efficiency. By recognizing and addressing these challenges, companies can successfully implement digital solutions that benefit their business and employees. The key is to have a comprehensive digital adoption strategy that considers the company's and its workforce's unique needs and goals. With the right tools, training, and support, digital adoption can be a seamless and valuable process that drives success and growth in the construction industry.

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