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Navigating Issue Coordination in Construction Projects: Bridging Theory with Practical Steps

Thursday , September 14, 2023
3 minutes read
Navigating Issue Coordination in Construction Projects: Bridging Theory with Practical Steps

"In handling construction projects, it all boils down to addressing issues through 4 simple steps: raising the issue, following up, managing and tracking, and escalating when necessary. Read on for practical insights and implementation."

Effective Issues Coordination in Construction Projects

To achieve high efficiency and productivity in managing construction projects, it is vital to carefully track and resolve every single issue that arises. Here, we break down this process into four straightforward steps:

  • Step 1: Identify and Report the Issue

    At this initial stage, clearly and precisely describe the issue at hand, including its status, the person currently responsible for addressing it, and an updated deadline, even if the original deadline has passed. This detailed account should be current and represent the latest developments concerning the issue, whether it's a recent concern or one that occurred in the past.

  • Step 2: Monitor Progress Consistently

    After identifying the issue, maintain a steady and consistent follow-up on its status. Regular monitoring not only helps in tracking the progress but also ensures that the issue is headed towards a timely resolution.

  • Step 3: Manage Updates Carefully

    Management of the issue should involve continual updates on the progress, person handling it, and any deadline adjustments. If a deadline is missed, it's crucial to reset it to the earliest practical date to maintain pressure and drive toward resolution. Allowing a deadline to lapse without setting a new one can result in the issue becoming a loose end without a clear target for completion. It is essential to keep all information current and not outdated, and to log updates carefully for future reference and accountability.

  • Step 4: Know When to Step In

    Understanding when to step in on an issue is a critical aspect of issue coordination. If the resolution seems to be going in circles without any progress, it’s time to bring the matter to higher authorities. Doing this can speed up the resolution process and prevent further complications or damages.

AECIS Issue Register - Effectively Tracking Issues on the go.


B. Harnessing the Issue Register for Effective Coordination

Managing a project can sometimes feel like juggling many balls at once. One tool to make sure you always know what's going on is the Issue Register. It's like a clear map that shows you exactly what problems are still waiting to be solved. By keeping this register updated, everyone on the team can quickly spot what needs attention, helping to keep the project moving smoothly without any hiccups.

C. Implementing Effective Issue Coordination: More Than Just Theory

To transition from theory to practical application in managing issues within a construction project, here are some concrete steps that can be followed:

  1. Initiate a Structured Issue Discussion in Meetings

    During meetings, ensure that all project issues are raised and discussed as a fixed agenda item. The details of these discussions, including the outcomes, should be carefully recorded in the Minutes of Meeting (MOM). Additionally, this agenda should be integrated into an 'Issue Register' to bring together all the information and make it accessible for future reference.

  2. Comprehensive Recording of Meeting Discussions

    When drafting the MOM, it is crucial not only to document the topics that were discussed but also to note those that were left untouched. This approach ensures that no potential issue slips through the cracks and can be revisited in future meetings.

  3. Clear Communication of Issue Status

    The person responsible for addressing a particular issue should regularly communicate the status to all involved parties. They should distinctly mark whether an issue has been resolved or remains outstanding. Any unresolved issues must automatically feature in the agenda of the subsequent meeting to ensure continuous tracking and resolution.

  4. Managerial Intervention in Case of Delays

    If a deadline is missed or the expected outcome is not achieved, the direct manager of the responsible person should step in and actively participate in the next meeting. This step adds a layer of accountability and urgency to the issue resolution process.

  5. Maintain a Thorough Record of Meetings and Agendas

    Strict maintenance of a log that records meeting agendas and MOMs is critical. This should be a living document that is updated continually to include new developments and unresolved issues. Keeping a strict record helps in propelling the project forward without losing sight of any lingering issues.

By adopting these practical steps, you're not just conceptualizing issue coordination but actively incorporating it into the day-to-day project management, ensuring smoother progression and timely resolutions.


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